I turn real business processes into reliable systems.

Owned and modernized a large production business-systems environment supporting patient intake, insurance eligibility, prescriptions, medical records, documents, orders, fulfillment, and customer communications. Worked directly with operations leadership to translate real business requirements into reliable CRM workflows, integrations, automation, data controls, and internal tooling.

• Reverse-engineered and supported a large inherited production environment spanning 400+ CRM workflows, roughly 150 custom functions, ~15 Zoho Flows, and hundreds of Zapier automations. Analyzed an environment processing approximately 500,000 Zapier tasks per month to identify failure points, redundant lookups, repeated logic, and opportunities to improve reliability and maintainability.
• Designed and deployed a centralized duplicate-processing system with normalized email/DOB matching, product and stage rules, ownership and supplier handling, exceptions, and a 30-day duplicate window. Audited and remediated roughly 300 recent records after rollout.
• Built a custom multi-endpoint pVerify REST API integration handling authentication and token management, requests and responses, payer and patient normalization, data mapping, and CRM updates for healthcare eligibility workflows.
• Led systems implementation for a new compression-garment product line, translating operational requirements into changes across intake, CRM, document generation, supplier routing, and downstream fulfillment workflows; tested the process and resolved rollout issues.
• Improved the supportability of inherited systems through logging, failure alerts, traceability, SOPs, and technical documentation; supported AI-assisted extraction from inbound medical documentation and trained another employee to maintain the environment independently.

Deliver business systems, automation, integration, data, and web solutions across healthcare, financial services, B2B SaaS, media, real estate, and small-business environments. Work directly with clients and users to understand operational problems, identify the real requirements behind a request, design practical solutions, troubleshoot production issues, and explain technical decisions in clear business language.

• Support integrations, workflow automation, enterprise operations, and sales support for TixWork, a B2B operations SaaS platform deployed across 100+ restaurant locations.
• Designed healthcare CRM and integration workflows for Ask Your Primary, including QR-based pharmacy intake, patient-data mapping, and fax-to-record automation connecting intake data with downstream operational systems.
• Built lead-intake, market-data enrichment, prospecting, and document-generation workflows for international securities-backed lending, combining borrower and ticker data with market history, financial metrics, and business rules.
• Developed automated content-ingestion and classification workflows and diagnosed recurring production application-performance problems for digital publishing projects.